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Refund policy
Official Return policy
1.1 Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract within 14 days of receipt of the ordered product without giving any reason, and return the ordered product. If the business does not comply with this information, the 14-day withdrawal period is extended by twelve months. If the Supplier gives the information after the expiry of the 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the period for withdrawal shall be 14 days from the date of communication of this information.
1.2 The Consumer may exercise the right of withdrawal by means of an unambiguous declaration to this effect or by means of the model declaration set out in Annex 2 to Government Decree No. 45/2014 (26.II.26.).
1.3 The period for exercising the right of withdrawal expires 14 days after the day on which the Consumer or a third party other than the carrier and indicated by the Consumer takes delivery of the goods.
1.4 The Consumer may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods.
1.5. The cost of returning the product shall be borne by the Consumer, and the company has not undertaken to bear this cost.
1.6.In the event of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product.
1.7 The right of withdrawal shall not apply to a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the Consumer, or to a product which is clearly personalised for the Consumer.
1.8 The Consumer may also not exercise his right of withdrawal
in the case of a contract for the provision of a service, after the service has been wholly performed, if the undertaking has begun performance with the express prior consent of the Consumer and the Consumer has acknowledged that he will lose his right of withdrawal after the service has been wholly performed;
in respect of a product or service whose price or price is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period during which the right of withdrawal may be exercised;
3. in respect of perishable products or products that will keep their quality for a short period;
4. for products in sealed packages which, for health or hygiene reasons, cannot be returned after opening after delivery;
5. in respect of a product which, by its nature, is inseparably mixed with other products after delivery;
6. in respect of an alcoholic beverage the real value of which is dependent on market fluctuations beyond the control of the undertaking and the price of which was agreed between the parties at the time of conclusion of the sales contract but the contract is not performed until 30 days after the date of conclusion;
7. in the case of a contract for the provision of services, where the undertaking, at the express request of the Consumer, calls on the Consumer to carry out urgent repair or maintenance work;
8. for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the packaging has been opened by the Consumer after delivery;
9. in respect of newspapers, periodicals and periodicals, with the exception of subscription contracts;
10. for contracts concluded at public auction;
11. for contracts for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of services for residential purposes, where a deadline or period for performance has been fixed in the contract;
12. in respect of digital content provided on a non-tangible medium, where the undertaking has commenced performance with the express prior consent of the Consumer and the Consumer has, at the same time as giving such consent, declared that he acknowledges that he loses his right of withdrawal once performance has commenced.
1.9 The Service Provider shall reimburse the amount paid, including the delivery charges, to the Consumer immediately upon receipt of the notice of withdrawal in accordance with the above legislation, but no later than 14 days after becoming aware of the withdrawal.
1.10. The refund will be made using the same method of payment as the original transaction, unless the Consumer expressly agrees to another method of payment; no additional costs will be charged to the Consumer as a result of using this method of refund.
1.11. The Consumer shall return the goods or deliver them to the Service Provider's address without undue delay, but in no case later than 14 days after the date of sending the notice of withdrawal from the contract to the Service Provider.
1.12. In the event of withdrawal in writing, the consumer shall have only to send the notice of withdrawal within 14 days.
1.13. The Consumer shall be deemed to have complied with the time limit if he returns or surrenders the product(s) before the expiry of the 14-day period. The return is deemed to have been made within the time limit if the consumer sends the product(s) before the expiry of the time limit.
1.14. The consumer bears only the direct costs of returning the product.
1.15. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider.
1.16. The Supplier may withhold reimbursement until the goods(s) have been returned or the Consumer has provided proof that they have been returned, whichever is the earlier.
1.17. If the Consumer wishes to exercise his right of withdrawal, he may do so in writing (using the enclosed form), by telephone or in person at one of the Service Provider's contact details. In the case of written notification by post, the date of posting will be taken into account, and in the case of notification by telephone, the date of notification by telephone. You may return the ordered product to the Service Provider by post or courier service.
1.18. The consumer is only liable for depreciation resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the product.
1.19. Government Decree No.45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses is available here.
1.20. Directive 2011/83/EU of the European Parliament and of the Council is available here.
1.21. The consumer may also contact the Service Provider with any other complaints using the contact details provided in these GTC.
1.22. The right of withdrawal is only available to Users who are consumers within the meaning of the Civil Code.
1.23. The right of withdrawal does not apply to entrepreneurs, i.e. persons acting in the course of their profession, self-employment or business activity.
1.24. The procedure for exercising the right of withdrawal:
1.24.1 If the Consumer wishes to exercise the right of withdrawal, he/she must notify the Service Provider of his/her intention to withdraw by contacting the Service Provider.
1.24.2. In case of written withdrawal, it is sufficient to send only the withdrawal notice within 14 days. In the case of notification by post, the date of posting will be taken into account, in the case of notification by email or fax, the date of sending the email or fax will be taken into account.
1.24.3 In the event of withdrawal, the Consumer shall return the ordered product to the Service Provider's address without delay, but no later than 14 days from the date of notification of his withdrawal. The time limit is deemed to have been observed if the goods are sent before the expiry of the 14-day time limit (i.e. they do not have to arrive within 14 days). The Customer shall bear the costs incurred in connection with the return of the goods as a result of exercising the right of withdrawal.
1.24.4 However, the Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider. The Consumer shall also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods.
1.24.5 In the case of the sale of several products, if the delivery of each product takes place on a different date, the Customer may exercise the right of withdrawal within 14 days of the date of receipt of the last product delivered or, in the case of products consisting of several lots or pieces, of the last lot or piece delivered.